Are your CX metrics hurting your customer experience?

Metrics are a polarizing topic in customer experience. There are ongoing discussions about which CX metric is the best. Net Promoter Score (NPS) remains one of the most widely adopted metrics. However, it faces growing criticism, prompting many organizations to favor alternatives like Customer Satisfaction (CSAT) or Customer Effort Score (CES). Each year, a new…

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10 Poster Design Ideas & Inspiration

Creating a poster can be one of the most fun – or frustrating – design projects that you ever take on. Posters are a highly visible, public design project that can lead people to attend an event or generate buzz about something. These designs are often large in scale and there’s nothing like seeing something…

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40+ Best Invoice Templates for Word (Free & Pro) 2025

Most businesses, entrepreneurs, and freelancers don’t pay much attention to the design of their invoices. For them, even an automatically generated invoice is enough as long as it gets the job done. But the important thing to keep in mind is that even your invoice is part of your brand. So using a professionally-designed invoice…

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Bored of Pinterest? 8 alternatives to try for design inspiration

Image licensed via Adobe Stock Got stuck in a Pinterest rut? Here are some other options. Founded in 2010, Pinterest has revolutionised the way people discover, collect and share ideas through its virtual pinboards. For millions, it’s become a go-to for creative inspiration, helping with everything from planning a wedding to redesigning a home. The…

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